# Support

> Get help with a Pantheon integration.

> **Contact to be confirmed**
>
> `support@alethiconsulting.com` is a placeholder. Confirm the address before sending a report.

## Report a problem

Check [Known issues](https://pantheon-todo.alethiconsulting.com/docs/known-issues) first. Include:

- The `request_id` from the failed request.
- Your tenant slug.
- The time in UTC.
- The error code, steps to reproduce, and expected result.

Remove API keys, passwords, and private message content from the report.

## MCP status

MCP server settings are stored. The runtime does not dispatch MCP tools. Dispatch is planned.

Use [Application tools](https://pantheon-todo.alethiconsulting.com/docs/application-tools) for execution today.

## Service status

Check the [status page](https://pantheon-todo.alethiconsulting.com/status/) for API, database, worker, and sandbox provider health.

## Request a higher limit

Ask your Pantheon administrator or confirmed support contact for a tenant limit increase.

Include your tenant slug, the affected operation, the requested requests per minute, and your expected traffic.

An administrator can override each tenant limit. See [default limits](https://pantheon-todo.alethiconsulting.com/docs/usage#limits).

## Pricing

Pantheon is free during the builder preview; per-tenant rate limits apply, and billing is not planned yet.