support@alethiconsulting.com is a placeholder. Confirm the address before sending a report.
Report a problem
Check Known issues first. Include:
- The
request_idfrom the failed request. - Your tenant slug.
- The time in UTC.
- The error code, steps to reproduce, and expected result.
Remove API keys, passwords, and private message content from the report.
MCP status
MCP server settings are stored. The runtime does not dispatch MCP tools. Dispatch is planned.
Use Application tools for execution today.
Service status
Check the status page for API, database, worker, and sandbox provider health.
Request a higher limit
Ask your Pantheon administrator or confirmed support contact for a tenant limit increase.
Include your tenant slug, the affected operation, the requested requests per minute, and your expected traffic.
An administrator can override each tenant limit. See default limits.
Pricing
Pantheon is free during the builder preview; per-tenant rate limits apply, and billing is not planned yet.